Terms of Service

TanTan Tribe: Say Bye To Red Flags 👋 🚩

Last updated: 10 October 2024

These terms of service (“Agreement”) is between you and Hello Planet Pte. Ltd. (“TanTan Tribe” “we”, “us” or “our”), which govern the relationship and serve as an agreement between you and us and set forth the terms and conditions by which you may access and use our TanTan Tribe mobile application (“TanTan Tribe App”), our related websites, services, applications, products and content (the “Services”). By accessing or using our TanTan Tribe App and Services in any way, you accept the terms contained herein and agree to be bound by this Agreement, including but not limited to the Privacy Policy, the Code of Conduct and Community Guidelines. You understand and agree that we will treat your access or use of TanTan Tribe App and Services as acceptance of this Agreement from that point onward. For the purpose of this Agreement, “you” and “your” means you as the user of the TanTan Tribe App and Services.

1. Modification to the Provisions The provisions of the Agreement may be updated by TanTan Tribe from time to time without further notice to you, and the modified provisions will effectively supersede the original provisions of the terms of service upon publication on our TanTan Tribe App and platform. After such modifications to the provisions of the Agreement by us, if you do not accept the modified provisions shall immediately cease using TanTan Tribe App and our Services, and your continued use of TanTan Tribe App or Services shall be deemed as your acceptance of the modified terms of service.

2. Registration In order to use our TanTan Tribe App and Services, you need to register for a user account and bind the account to your mobile phone number. You are required to bind the account using a mobile phone number that has yet to be registered with any TanTan Tribe App and has not been banned by TanTan Tribe. We may change the method for account registration and binding according to user requirements or product requirements without prior notice to you. TanTan Tribe App is a geographical location-based mobile social networking product, and users can complete registering for an account only if he or she authorizes us to make his or her geographical location information public and use such location information during registration. Your completion of the registration indicates that you agree to us extracting, making public and using your geographical location information. In view of the method for registering for a user account and to protect the security of your account, you agree to our use of the mobile phone number you provide and/or automatic extraction of your mobile phone number, your mobile device ID and other information for registration purposes during your registration. If you choose to enable and use certain functions, you agree to allow us accessing your mobile phone's address book to realize such functions. When you register for and use our TanTan Tribe App and Services, we need to collect personal information that can be used to identify the user so that we can contact the user when necessary or provide the user with a better user experience. The information collected by us includes but is not limited to the name, gender, age, date of birth, identity card number, address, school, company, industry of work, hobbies, frequently visited places and personal profile of the user, and we agree to be bound by the applicable laws concerning personal information and the Privacy Policy of TanTan Tribe during the use of such information. You are required to ensure the accuracy and legality of the mobile phone number, name, profile photo and other materials updated as well as all content that you publish on TanTan Tribe App henceforth. If you provide any material that is against the applicable laws, morality and the Code of Conduct and Community Guidelines for all users, or we have reason to suspect that you are engaged in any malicious operations, we have the right to restrict or ban the functions of your account, and reject your use of TanTan Tribe App and Services, as a whole or in part, now and in the future. You shall be fully responsible to ensure that the registration materials published by you are true, correct, complete, applicable and/or up to date. In accordance with relevant laws and legislation, TanTan Tribe hereby solemnly calls your attention to the fact that the content provider shall be responsible for text, photos or other materials (hereinafter referred to as 'Content') published or uploaded via TanTan Tribe App or Services, whether transmitted publicly or privately. We only provide the user with Content storage space and does not warrant the correctness, completeness or quality of the content, and is therefore unable to control the Content transmitted via these services. You have been advised, in advance, of the possibility of accessing Content that is unpleasant, inappropriate or repulsive when you are using these services. In no event shall TanTan Tribe be responsible for any Content, and you may report such content through the reporting function on TanTan Tribe App or our platform. Upon verification, we have the right to stop transmitting any of the aforesaid Contents and take the corresponding actions, including but not limited to suspending the violator's use of our mobile app and Services, as a whole or in part, storing relevant records, and reporting the same to the appropriate authority.

3. User Account, Password and Security Upon completing the user registration procedures for these services and completing the registration, you can use your mobile phone number to log in to your TanTan Tribe account (hereinafter referred to as 'Account'). You shall be fully responsible for all activities conducted with your password and account. You agree that: You will immediately notify Tantan of unauthorized use of or any other security issues with your Tantan account. Tantan will in no way be responsible for any loss or damage arising from your failure to safekeep your own account and password; Each user shall be fully responsible for all actions and events associated with his or her own TanTan Tribe App user account. You will be fully responsible for the damages caused to yourself, TanTan Tribe or any third party in connection with your failure to safekeep your own account and password. If we detect an unusual login to your account and there is a high possibility that a user account has been stolen, you agree that TanTan Tribe has the right to freeze your account. If you need to unfreeze your account, please submit an application through the feedback channel of TanTan Tribe.

4. Use of Paid Functions A portion of the value-added services of TanTan Tribe App are for paid use and the user who needs to purchase any paid value-added service can choose, purchase and make payment for the same on the page for purchasing the corresponding service. When making a purchase, the user shall confirm the category, quantity, duration, automatic renewal term (if optional), etc., of the service to be purchased according to his or her actual requirements. By making the payment, the same will be confirmed, and the user may not request a modification or refund in the absence of just causes specified by law or the Agreement. If the user requests an invoice after purchasing any paid feature of TanTan Tribe App, we will be responsible for issuing the VAT invoice for the current year in which the user requests the same with the VAT borne by the user, and the transportation costs, courier charges and other expenses, if any, shall be borne by the user.

5. Refunds All charges for purchases are non-refundable, and there will be no refunds or credits for partially used periods. We may make an exception if a refund for a subscription offering is requested within fourteen days of the transaction date, or if the laws applicable in your jurisdiction provide for refunds. To request a refund: If you subscribed using your Apple ID, refunds are handled by Apple, not TanTan Tribe. To request a refund, go to iTunes, click on your Apple ID, select "Purchase History", find the transaction and hit "Report Problem". You can also submit a request at https://getsupport.apple.com. If you subscribed using your Google Play Store account or through us directly: please contact customer support via Help & Feedback in Settings with your order number for the Google Play Store (you can find the order number in the order confirmation email or by logging in to Google Wallet). If you use your right of cancellation (except for purchases made through your Apple ID, which Apple controls), we will refund (or ask Google to refund) all payments received from you within fourteen days of the date when we received notice of your decision to cancel the Agreement. We shall make such refund using the same means of payment as used by you in the initial transaction. In any case, no fees will be charged to you as a result of the refund.

6. Use by Members for Non-commercial Purposes You shall not use TanTan Tribe App or Services provided by us for any commercial purpose other than those expressly accepted or approved by us. Illegal and/or unauthorized use of the TanTan Tribe App and Services is strictly prohibited. We may delete commercial advertisements, associated links and promotion contents of any other form in the files and documents of the user without any notice, and may therefore terminate your qualification as a user. We will take appropriate legal action with respect to any illegal or unauthorized use of TanTan Tribe App and/or our Services.

7. Protection of Personal Information of the User When registering for an account or using these Services, you may be required to fill in personal information such as name, phone number, email address, national identity number, gender, and photo required by laws, legislation, regulations and normative documents (hereinafter referred to as 'Laws and Legislation'). If the user submits information that is incomplete or inconsistent with the provisions of laws and legislation, the user may be unable to use TanTan Tribe App and/or the Services or subject to restrictions during his or her use of the Services. Personal information refers to the information related to the personal identity or personal privacy of the user. We pay great attention to protecting the personal information and privacy of the users, and has formulated the Privacy Policy, which users may view in detail by reading the schedules to the Agreement. You acknowledge and agree that use of the TanTan Tribe App and Services provided by us shall be deemed as acceptance of the Privacy Policy.

8. Code of Conduct and Community Guidelines for Users You agree that you will not use TanTan Tribe App or Services for any illegal or inappropriate activity and will comply with the Code of Conduct and Community Guidelines for all users.

9. Internationally-used Special Warnings You have understood that the international internet is borderless, and agreed to comply with all applicable laws and rules about online behavior and content. You specifically agree to comply with all applicable laws and legislation concerning the transmission of information output from Hong Kong or the country where you are located.

10. Public Information Published on TanTan For the purposes of this Agreement, 'Public Area for Public Use of These Services' refers to the area in which these services are available to the general public; The user shall warrant that he or she is the copyright owner or has obtained the legal authorization for the Content uploaded or published by the user on TanTan Tribe App and such content will not infringe on the legal interests of any third party. The user agrees to grant TanTan Tribe worldwide, royalty-free, irrevocable, indefinite, sublicensable, transferable or exclusive license to use all content mentioned above, by which license, TanTan Tribe shall have the right to display, promote or use the aforesaid content in any other way that is not prohibited by law.

11. Indemnification You agree to indemnify and hold harmless TanTan Tribe and its subsidiaries, affiliates, directors, officers, agents, brand co-owners, sub-contractors or other partners, and employees from and against any claim or request proposed by any third person arising or resulting from the content you provide, publish or transmit via TanTan Tribe App, your connection with these services, your violation of this Agreement or your infringement on any right of others, including but not limited to reasonable attorney fees, and bear all the legal responsibilities arising therefrom.

12. Data Storage TanTan Tribe shall not be responsible for the user's failure to delete or store relevant data in these services. TanTan Tribe may determine the maximum storage period of the user's data in these services at its sole discretion based on the actual conditions, and assign the user with the maximum storage space on the server, etc. If the user stops using these services or these services are terminated, we may permanently delete the data of the user from the server. After these services are stopped or terminated, TanTan Tribe has no obligation to return any data to the user.

13. Modification to the Services TanTan Tribe has the right to temporarily or permanently modify or terminate these services or any part thereof at any time, irrespective of whether notice thereof has been given. You agree that TanTan Tribe will in no way be responsible to you and any third person for any modification to, suspension or termination of these services.

14. Change, Interruption and Termination of the Services In consideration of the particularity of network services, you agree that TanTan Tribe has the right to change, interrupt or terminate the services, including the paid service, in part or as a whole, at any time. If the services are changed, interrupted or terminated by TanTan Tribe, TanTan Tribe shall notify the user of the same prior to such change, interruption or termination, and shall provide the user affected with substitute services of equivalent value, and if the user is unwilling to accept the substitute services, TanTan Tribe shall refund the remaining amount to the user after deducting the corresponding fee in accordance with the actual use of the services by such user. TanTan Tribe has the right to change, interrupt or terminate the provision of free services or paid services to the user without bearing any responsibility to the user or any third party: (1) if the user should have submitted true information in accordance with the provisions of laws, but instead provides personal materials that are untrue or inconsistent with the information submitted during registration without presenting reasonable proof; or (2) if the user violates the provisions in relevant laws and rules or the Agreement; or (3) as provided by law or required by the competent authority; or (4) for the sake of security or in other necessary circumstances.

15. Guarantee and Warranty You expressly understand and agree that: no provisions in this user agreement will exempt TanTan Tribe from any responsibility for causing personal injury to you or loss of your property out of willful act or gross negligence; You will individually bear the risks in your use of these services. These services are provided on an 'as is' and 'as available' basis. TanTan Tribe makes no guarantees or warranties, either express or implied, with respect to these services, including but not limited to guarantees or warranties of merchantability, fitness for a particular purpose and non-infringement of the rights of others; TanTan Tribe does not warrant that: these services will be in compliance with your requirements; these services will be free from interference, provided timely, safe, reliable or free from error; the result obtained by using these services will be correct and reliable; Any product, service, message or other information you purchase or obtain via these services will meet your expectations; Whether to download or obtain any material by using these services will be at your own discretion and risk, and you will be individually responsible for any damage, data loss or other consequences in your computer system caused by the downloading of any material; No suggestion or information, whether in written or oral form, you obtain from TanTan Tribe or via these services, will form any warranty other than those in this Agreement, unless expressly specified in this Agreement.

16. Limitation of Liability You expressly understand and agree that TanTan Tribe will not be responsible for any direct, indirect, consequential, special, derivative or punitive damages in case of losses, including but not limited to loss in profits, reputation, applications and data, or other intangible losses caused by: the use or unavailability of these services; costs incurred by the replacement of any commodity, data, information or service purchased or obtained, message received, or transaction concluded from or via these services; unauthorized access or alteration of your transmissions or data; statements made or actions taken by any third party in these services; other matters related to these services, other than those expressly specified in this user agreement; TanTan Tribe will in no way be responsible for fraudulent information published or delivered by any third party in any way, or the user being induced to suffer economic losses.

17. Trademark Information of TanTan Tribe The TanTan Tribe logo, TanTan Tribe as well as all other trademarks, marks and product and service names registered by TanTan Tribe are the trademarks of Hello Planet Pte. Ltd. (hereinafter referred to as the 'TanTan Tribe Marks'). Without the prior consent of TanTan Tribe in advance, you agree not to display or use TanTan Tribe Marks in any way or otherwise process TanTan Tribe Marks, or indicate that you have the right to exhibit, use or otherwise process TanTan Tribe Marks.

18. How to Contact Us You can contact us through the customer service channel under [Settings-Help & Feedback] on TanTan Tribe, or sending e-mails to hello@tantantribe.com, and we will respond to your request within 30 days.

19. General Provisions This Agreement, Community Guidelines and disclaimer constitute the entire agreement between you and TanTan Tribe and regulate your use of these Services. You shall also comply with the additional terms and conditions that apply when you are using relevant services and the content or software provided by any third party; This Agreement and the relationship between you and TanTan Tribe shall be governed by the laws of Singapore; no exercise or enforcement of any right or provision in this Agreement by TanTan Tribe will constitute waiver of the same; even in the event that any provision of this Agreement conflicts with the laws of Singapore and becomes invalid, you agree that you will endeavor to keep valid the intention of the party concerned reflected in such provision in accordance with the law, and the remaining provisions in this Agreement shall remain in full force and effect; The headings used in this Agreement are for convenience only and have no legal or contractual effect.